Effects of downsizing and company closures on the service delivery of local authority: a case study of Gweru City Council

Abstract

The research aimed at investigating the effects of downsizing and company closures on service delivery of local authorities. The researcher’s scope of study was GCC. The research was a problem study which was driven by the fact that loss of revenue was a problem that has been affecting the operations of GCC since January 2011when a number of companies were downsizing and closing. After noticing this problem the researcher was motivated to investigate the effects of downsizing and company closures on quality of service delivery of GCC. Thus, relevant literature was analysed as to gather some empirical evidence related to this research. It also tried to identify areas of controversy which enabled the researcher to highlight the significance of the study. The researcher used secondary and primary data collection methods. The major finding of this study was that downsizing and company closures affect the quality of service delivery and also contribute towards loss of revenue .After the analysis was done, the researcher concluded that downsizing and company closures have a negative effect on the service delivery of GCC.